KAJIAN PENANGANAN PENYIMPANAN SPECIAL CARGO HUMAN REMAINS DI TERMINAL KARGO DOMESTIK BANDAR UDARA INTERNASIONAL JUANDA SURABAYA

Peningkatan volume pengiriman kargo human remains di Terminal Kargo Domestik Bandar Udara Internasional Juanda Surabaya menuntut penanganan yang sesuai dengan standar prosedur dan etika layanan. Namun, berdasarkan observasi awal, ditemukan bahwa fasilitas penyimpanan khusus bagi kargo human remains (HUM) belum tersedia, sehingga menimbulkan potensi risiko etis dan operasional. Penelitian ini bertujuan untuk (1) mengetahui implementasi standar prosedur penanganan kargo human remains, dan (2) mengetahui kondisi fasilitas penyimpanan kargo human remains di Terminal Kargo Domestik Bandar Udara Internasional Juanda Surabaya. Metode yang digunakan yaitu kualitatif deskriptif dengan teknik pengumpulan data berupa observasi, wawancara, dan dokumentasi selama pelaksanaan On The Job Training. Analisis dilakukan menggunakan model implementasi George Edward III pada fokus variabel komunikasi, sumber daya, disposisi, dan struktur birokrasi. Hasil penelitian menunjukkan meskipun prosedur penanganan sudah dijalankan, keterbatasan fasilitas menjadi hambatan utama dalam memberikan layanan yang sesuai standar. Kesimpulannya, perlu dilakukan pengembangan fasilitas ruang penyimpanan khusus serta peningkatan standar prosedur untuk menjamin pelayanan kargo human remains yang aman, etis, dan profesional.

Kata kunci : Human Remains, Special Cargo, Fasilitas Penyimpanan, Standar Operasional Prosedur (SOP), Bandar Udara Internasional Juanda Surabaya.

The increase in the volume of human remains cargo shipments at The Domestik Cargo Terminal of Juanda International Airport in Surabaya requires handling in accordance with standard procedures and service ethics. However, based on initial observations, it was found that special storage facilities for human remains (HUM) cargo are not yet available, posing potential ethical and operational risks. This study aims to (1) determine the implementation of standard procedures for handling human remains cargo, and (2) assess the condition of storage facilities for human remains cargo at The Domestic Cargo Terminal of Juanda International Airport in Surabaya. The method used is descriptive qualitative, with data collection techniques including observation, interviews, and documentation during On The Job Training. Analysis was conducted using George Edward III’s implementation model, focusing on the variables of communication, resources, disposition, and bureaucratic structure. The results of the study indicate that although handling procedures are being implementeed, facility limitations remain the primary obstacle to providing services that meet standards. In conclusion, it is necessary to develop specialized storage facilities and improve standard procedures to ensure safe, ethical, and professional handling of human remains cargo.

Keywords : Human Remains, Special Cargo, Storage Facilities, Standard Operating Procedures (SOP), Juanda International Airport Surabaya.