PENGARUH SISTEM OPERASIONAL DAN KOMERSIL (SIOPSKOM) TERHADAP KINERJA PERSONEL AIRPORT OPERATION LANDSIDE, TERMINAL, AND SERVICE IMPROVEMENT BANDAR UDARA INTERNASIONAL ZAINUDDIN ABDUL MADJID LOMBOK IMPROVEMENT BANDAR UDARA INTERNASIONAL ZAINUDDIN ABDUL MADJID LOMBOK

Penelitian ini bertujuan untuk mengevaluasi peran Sistem Informasi Operasional dan Komersial (SIOPSKOM) dalam meningkatkan efektivitas dan efisiensi kinerja personel di unit Airport Operation Landside, Terminal, and Service Improvement (AOLTSI) Bandara Internasional Zainuddin Abdul Madjid Lombok. Pendekatan kuantitatif digunakan dengan metode survei sebagai alat utama pengumpulan data, melalui observasi lapangan dan penyebaran kuesioner kepada 25 personel AOLTSI.
Pengolahan data dilakukan dengan berbagai uji statistik, seperti uji validitas dan reliabilitas instrumen, uji normalitas dan linearitas, uji-t untuk melihat signifikansi hubungan antar variabel, serta koefisien determinasi untuk mengetahui kontribusi sistem terhadap kinerja. Hasil analisis menunjukkan bahwa SIOPSKOM memiliki pengaruh signifikan terhadap peningkatan kinerja personel, dengan nilai signifikansi 0,018 (< 0,05). Sistem ini menyumbang sebesar 21,9% terhadap peningkatan kinerja, dan hubungan antar variabel tergolong cukup kuat dengan nilai korelasi 0,470.
Kesimpulannya, penerapan SIOPSKOM memberikan dampak positif terhadap kinerja operasional di bandara. Penelitian ini menyarankan optimalisasi penggunaan sistem serta pelatihan berkelanjutan guna mendukung transformasi digital yang lebih maksimal.

Kata Kunci : SIOPSKOM, Kinerja Personel, Sistem Informasi, Bandara, Operasional

This study aims to evaluate the role and contribution of the Operational and Commercial Information System (SIOPSKOM) in enhancing the effectiveness and efficiency of personnel performance within the Airport Operation Landside, Terminal, and Service Improvement (AOLTSI) unit at Zainuddin Abdul Madjid International Airport, Lombok. A quantitative approach was employed, with surveys serving as the primary data collection method, supported by direct field observations and structured questionnaires distributed to 25 active personnel in the AOLTSI unit.
Data analysis involved various statistical tests, including validity and reliability tests, normality and linearity tests, t-tests to assess the significance of relationships between variables, and the coefficient of determination to measure the system’s contribution to performance changes. The results show that the implementation of SIOPSKOM significantly influences personnel performance improvement, with a significance value of 0.018 (p < 0.05). The system contributes 21.9% to performance enhancement, and the correlation between variables is considered moderate, with a correlation coefficient (r) of 0.470.
In conclusion, SIOPSKOM plays an important role in improving airport operational performance. The study recommends optimizing the system and providing continuous training to maximize the potential of digitalization in airport services.

Keywords : SIOPSKOM, Personnel Performance, Information System, Airport, Operations