ANALISIS PENANGANAN GANGGUAN BHS DAN HBS TERHADAP KELANCARAN CHECK-IN BAGASI DI BANDAR UDARA INTERNASIONAL SULTAN HASANUDDIN MAROS // ANALYSIS OF HOW BHS AND HBS DISRUPTIONS AFFECT THE SMOOTH OPERATION OF BAGGAGE CHECK-IN AT SULTAN HASANUDDIN INTERNATIONAL AIRPORT IN MAROS

Sebagai salah satu bandara tersibuk di Indonesia Timur, Bandara
Internasional Sultan Hasanuddin Maros membutuhkan Baggage Handling System
(BHS) dan Hold Baggage Screening (HBS) yang handal untuk menjamin
kelancaran operasional. Penelitian kualitatif deskriptif ini bertujuan
mendeskripsikan alur operasional BHS dan HBS pada proses Check-In, serta
merumuskan upaya mitigasi saat terjadi gangguan sistem. Pengumpulan data
dilakukan melalui observasi, dokumentasi, dan wawancara mendalam dengan lima
informan secara purposive, kemudian divalidasi menggunakan triangulasi sumber
dan teknik. Hasil penelitian menunjukkan bahwa alur operasional BHS dan HBS
menggunakan pemeriksaan berlapis empat tingkat dengan server sebagai pusat
kendali. Gangguan paling signifikan adalah server down, yang memicu efek
berantai seperti terhentinya konveyor, penumpukan bagasi, dan tertundanya
pemeriksaan HBS dengan estimasi pemulihan 30 menit hingga 2 jam. Penanganan
yang dilakukan meliputi pelaporan, inspeksi manual menggunakan mesin x-ray
OOG (Out of Gauge), serta penyaluran bagasi manual ke make-up area. Meski
langkah ini telah memenuhi standar PM 9 Tahun 2024 dan ICAO Annex 17,
pelaksanaannya belum maksimal akibat keterbatasan alat dan ketiadaan panduan
video khusus penanganan gangguan. Oleh karena itu, diperlukan pemeliharaan
berkala, penambahan unit x-ray OOG, serta penguatan sistem pemantauan yang
terintegrasi. // As one of the busiest airports in Eastern Indonesia, Sultan Hasanuddin
International Airport in Maros requires a reliable Baggage Handling System (BHS)
and Hold Baggage Screening System (HBS) to ensure operational smoothness. This
descriptive qualitative research aims to describe the BHS and HBS operational
workflows during the Check-In process and formulate mitigation measures for
system disruptions. Date were collected through observation, documentation, and
in depth interviews with five purposively selected informants, and then validated
using source and twchnique triangulation. The findings reveal that the BHS and
HBS operational workflows utilize a four tier screening process centrally controlled
by a server . The most significant disruption is a server outage, which triggers a
chain reaction of conveyor stop, baggage backlogs, and HBS delays with an
estimated recovery time of 30 minutes to 2 hours. Mitigation efforts include
reporting, manual inspections using an Out of Gauge (OOG) x-ray machine, and
manual baggage routing to the make-up area. Although these steps comply with
Ministerial Regulation No. 9 of 2024 and ICAO Annex 17, implementation remains
sub optimal due to equipment limitations and the lack of specific video based
trouble shooting guidelines. Consequently, routine maintenance, additional OOG
x-ray, and an enhanced integrated monitoring system are required.