SINKRONISASI ALOKASI GATE DAN PARKING STAND DALAM MENGHADAPI PERUBAHAN JADWAL PENERBANGAN DI BANDAR UDARA INTERNASIONAL JUANDA SURABAYA // SYNCHRONIZING GATE AND PARKING STAND ALLOCATIONS IN RESPONSE TO FLIGHT SCHEDULE CHANGES AT SURABAYA JUANDA INTERNATIONAL AIRPORT

Perubahan jadwal penerbangan seperti delay, early arrival, EXBASE, dan pembatalan memicu ketidaksinkronan alokasi parking stand dan informasi gate yang berpotensi membingungkan penumpang. Penelitian ini bertujuan mengidentifikasi penyebab ketidaksinkronan tersebut dan upaya mewujudkan sinkronisasi di Terminal 1 Bandar Udara Internasional Juanda Surabaya.Penelitian ini menggunakan metode kualitatif deskriptif dengan teknik pengumpulan data melalui observasi, wawancara, dan dokumentasi. Wawancara dilakukan dengan Supervisor Apron Movement Control (AMC) Bandar Udara Internasional Juanda Surabaya, sedangkan dokumentasi diperoleh dari data planning dan realisasi boarding gate serta parking stand pada November- Desember 2025. Hasil penelitian menunjukkan bahwa ketidaksinkronan dipicu oleh keterlambatan penerbangan, early arrival, EXBASE, pembatalan penerbangan, ketidaksesuaian jadwal maskapai dengan kondisi operasional secara real time, dan keterbatasan kapasitas contact stand. AMC melakukan penyesuaian alokasi parking stand berdasarkan prioritas penerbangan, ketersediaan stand, dan koordinasi dengan Air Traffic Controller (ATC) dan unit terminal melalui sistem INALIX yang terintegrasi dengan Flight Information Display System (FIDS). Kesimpulan penelitian: bahwa sinkronisasi antara gate dan parking stand dapat ditingkatkan melalui penguatan koordinasi antarunit, pemanfaatan sistem terintegrasi, pemasangan display monitor di fix bridge, dan penggunaan queue line pada garbarata yang tidak terpakai. Langkah ini memperjelas informasi penumpang, meminimalkan risiko salah masuk garbarata guna menciptakan operasional yang aman, tertib, dan efisien. //
Changes to flight schedules (delays, early arrivals, EXBASE, and flight cancellations) causes discrepancies between parking stand allocations and gate information, potentially confusing passengers. This study aims to identify the causes of these discrepancies and explore synchronization effort at Terminal 1 of Juanda International Airport in Surabaya. This descriptive qualitative study utilized observation, interviews with the Apron Movement Control (AMC) Supervisor, and documentation of planned and actual boarding gate and parking stand for November-December 2025. The research findings indicate that these discrepancies are caused by flight delays, early arrivals, EXBASE, flight cancellations, mismatches between airline schedules and real-time operational conditions, as well as limited contact stand capacity. AMC adjusts parking stand allocations based on flight priority, stand availability, and coordination with Air Traffic Controllers (ATC) and terminal units through the INALIX system, which is integrated with the Flight Information Display System (FIDS). In conclusion, synchronization between gate and parking stands can be improved by strengthening coordination among units, utilizing an integrated information system, installing display monitors on the fixed bridge, and using queue lines on unused jet bridge. These measures provide passengers with clearer information, minimize the risk of boarding the wrong jet bridge, and ensure safe, orderly, and efficient operations.