MITIGASI KETERLAMBATAN MARSHALLER TERHADAP PERGERAKAN PESAWAT MENUJU PARKING STAND DI BANDAR UDARA INTERNASIONAL SULTAN HASANUDDIN MAROS // MITIGATION OF DELAYS IN MARSHALLER READINESS AFFECTING AIRCRAFT MOVEMENTS TO PARKING STANDS AT SULTAN HASANUDDIN MAROS INTERNATIONAL AIRPORT

Kesiapan marshaller memiliki peran krusial dalam mencegah terjadinya waktu
tunggu tambahan (holding) pesawat di apron, yang berpotensi mengganggu
kelancaran, efisiensi, dan keselamatan operasional penerbangan. Berangkat dari
urgensi tersebut, penelitian ini bertujuan untuk mengetahui penyebab utama
keterlambatan kesiapan marshaller, menganalisis dampaknya terhadap pergerakan
pesawat, serta memberikan rekomendasi perbaikan operasional di Bandar Udara
Internasional Sultan Hasanuddin Maros. Penelitian ini menggunakan pendekatan
kualitatif deskriptif dengan teknik triangulasi data melalui pengamatan (observasi),
wawancara, dan dokumentasi yang dilaksanakan pada rentang waktu Desember
2025 hingga Februari 2026. Hasil penelitian menunjukkan bahwa selama periode
tersebut, terdapat 72 Kasus keterlambatan kesiapan marshaller yang secara utama
diakibatkan oleh keterbatasan sumber daya manusia dan kurang memadainya
sarana pendukung operasional. Keterlambatan ini secara langsung berdampak pada
terjadinya holding pesawat yang hendak menuju parking stand, sehingga
menurunkan tingkat efisiensi operasional bandar Udara secara keseluruhan. Guna
menjaga standar pelayanan penerbangan dan mencegah terjadinya kasus serupa,
diperlukan upaya menyeluruh berupa evaluasi manajemen personel dan
optimalisasi ketersediaan sarana operasional. // Marshaller readiness plays a crucial role in preventing additional aircraft holding
times on the apron, which can disrupt the smoothness, efficiency, and safety of flight
operations. Based on this urgency, this study aims to determine the primary causes
of marshaller readiness delays, analyze their impact on aircraft movement, and
provide operational improvement recommendations at Sultan Hasanuddin
International Airport in Maros. This research employs a descriptive qualitative
method using data triangulation techniques through observation, interviews, and
documentation conducted from December 2025 to February 2026. The results
indicated that during this period, there were 72 case of delayed marshaller
readiness, which were primarily caused by limited human resources and
inadequate operational support facilities. These delays directly resulted in aircraft
holding prior to entering the parking stand, thereby reducing the airport's overall
operational efficiency. To uphold flight service standards and prevent similar
incidents, comprehensive efforts are required, including the evaluation of personnel
management and the optimization of operational facilities.