ANALISIS PERAN UNIT TERMINAL INSPECTION SERVICE DALAM PENGAWASAN FASILITAS LANDSIDE PADA TERMINAL DOMESTIK BANDAR UDARA INTERNASIONAL JUANDA SURABAYA. // ANALYSIS OF THE ROLE OF THE TERMINAL INSPECTION SERVICE UNIT IN THE SUPERVISION OF LANDSIDE FACILITIES AT THE DOMESTIC TERMINAL OF JUANDA INTERNATIONAL AIRPORT IN SURABAYA.

Penelitian ini bertujuan untuk menganalisis peran unit Terminal Inspection Service (TIS) dalam pengawasan fasilitas landside di Terminal Domestik Bandar Udara Internasional Juanda Surabaya, serta mengidentifikasi hambatan yang dihadapi dalam pelaksanaannya. Metode penelitian yang digunakan adalah deskriptif kualitatif dengan pendekatan studi lapangan melalui teknik pengumpulan data berupa observasi partisipatif, wawancara mendalam, dan studi dokumentasi. Hasil penelitian menunjukkan bahwa unit TIS telah menjalankan peran pengawasan melalui pendekatan proaktif berupa inspeksi rutin terjadwal dan pendekatan reaktif sebagai respons cepat terhadap kerusakan fasilitas di lapangan. Namun, efektivitas pengawasan ini masih menghadapi beberapa hambatan utama, yaitu keterbatasan rasio jumlah personel lapangan dibandingkan dengan luasnya area terminal domestik, serta waktu respons perbaikan dari unit teknis yang terhambat akibat keterlambatan penyediaan suku cadang. Hal baru yang diperoleh dari penelitian ini adalah sebuah evaluasi komprehensif mengenai tingkat kesesuaian operasional unit TIS terhadap Peraturan Menteri Perhubungan Nomor 41 Tahun 2023, yang dapat dijadikan sebagai acuan perbaikan manajemen kualitas layanan kebandarudaraan. // This study aims to analyze the role of the Terminal Inspection Service (TIS) unit in supervising landside facilities at the Domestic Terminal of Juanda International Airport Surabaya, as well as to identify the obstacles encountered during its implementation. The research method employed is descriptive qualitative with a field study approach, utilizing data collection techniques such as participant observation, in-depth interviews, and documentation studies. The results indicate that the TIS unit has performed its supervisory role through a proactive approach involving scheduled routine inspections, and a reactive approach as a rapid response to on-field facility damage. However, the effectiveness of this supervision still faces several key obstacles, namely the limited ratio of field personnel relative to the vast area of the domestic terminal, and delayed response times for repairs from the technical unit due to late supply of spare parts. The novelty of this research lies in a comprehensive evaluation of the operational compliance of the TIS unit against the Minister of Transportation Regulation Number 41 of 2023, which can serve as a reference for improving airport service quality management.