ANALISIS KEPATUHAN OPERASIONAL GROUND SUPPORT EQUIPMENT (GSE) PADA SERVICE ROAD BANDAR UDARA INTERNASIONAL JUANDA – SURABAYA // ANALYSIS OF GROUND SUPPORT EQUIPMENT (GSE) OPERATIONAL COMPLIANCE ON SERVICE ROAD AT JUANDA INTERNATIONAL AIRPORT – SURABAYA

Perkembangan industri penerbangan menuntut sistem operasional sisi udara yang aman, tertib, dan efisien, termasuk dalam pengoperasian Ground Support Equipment (GSE) pada area service road. Tingginya mobilitas kendaraan GSE di Bandar Udara Internasional Juanda Surabaya menjadikan kepatuhan personel terhadap prosedur keselamatan sebagai faktor penting dalam mencegah timbulnya hazard. Penelitian ini bertujuan untuk menganalisis bentuk pelanggaran operasional GSE pada area service road serta pengendalian hazard dalam mendukung keselamatan penerbangan. Penelitian ini menggunakan metode deskriptif kualitatif dengan teknik pengumpulan data melalui observasi, wawancara, dokumentasi, dan laporan kejadian. Analisis dilakukan berdasarkan prinsip Safety Management System (SMS), khususnya hazard identification dan safety risk control. Hasil penelitian menunjukkan terdapat 35 temuan pelanggaran operasional GSE, yaitu bagasi atau cargo terjatuh dari BTT/BCT, kendaraan GSE melaju di atas kecepatan rata-rata, parkir GSE tidak pada tempatnya, pengangkutan personel berlebih, dan penggunaan telepon genggam saat berkendara. Berdasarkan ICAO Doc 9859, seluruh temuan memerlukan pengendalian atau mitigasi. Kepatuhan operasional GSE masih perlu ditingkatkan melalui pengawasan AMC, pengamanan muatan, penertiban parkir GSE, penegakan aturan, peningkatan safety awareness, dan pemanfaatan kamera pengawas. // The development of the aviation industry requires airside operations to be safe, orderly, and efficient, including the operation of Ground Support Equipment (GSE) on the service road area. The high mobility of GSE vehicles at Juanda International Airport makes personnel compliance with safety procedures essential for preventing operational hazards. This study aims to analyze operational violations committed by GSE personnel on the service road area and hazard control measures that support aviation safety. This study employed a qualitative descriptive method. Data were collected through observations, interviews, documentation, and incident reports. Data analysis was conducted based on the principles of the Safety Management System (SMS), particularly hazard identification and safety risk control. The results identified 35 cases of GSE operational violations, including baggage or cargo falling from BTT/BCT units, excessive vehicle speed, improper GSE parking, overloading of personnel transportation, and mobile phone use while driving. Based on ICAO Doc 9859, all findings require risk control or mitigation. GSE operational compliance still needs improvement through AMC supervision, load securing, GSE parking management, enforcement of operational regulations, safety awareness enhancement, and the utilization of surveillance cameras.