RANCANGAN KONSEP SELF BAGGAGE DROP (SBD) BERBASIS OPERASIONAL BANDARA UNTUK OPTIMALISASI PASSENGER FLOW DI BANDAR UDARA INTERNASIONAL SULTAN SYARIF KASIM II PEKANBARU. // CONCEPTUAL DESIGN OF AIRPORT OPERATION-BASED SELF BAG DROP (SBD) FOR PASSENGER FLOW OPTIMIZATION AT SULTAN SYARIF KASIM II INTERNATIONAL AIRPORT.

Seiring meningkatnya jumlah penumpang pada periode 2022–2025, beban pelayanan check-in di Bandar Udara Internasional Sultan Syarif Kasim II Pekanbaru terus meningkat. Proses check-in masih didominasi sistem konvensional sehingga penumpang yang membawa bagasi tetap bergantung pada check-in counter. Kondisi ini menyebabkan penumpukan pada jam sibuk dan mengganggu kelancaran passenger flow. Penelitian ini bertujuan mengidentifikasi faktor operasional penyebab penumpukan penumpang dan menganalisis kebutuhan optimalisasi pelayanan melalui konsep self baggage drop (SBD). Penelitian menggunakan metode research and development (R&D) Level 1 dengan teknik observasi, kuesioner, wawancara, dan studi dokumen. Hasil penelitian menunjukkan rata-rata waktu pelayanan check-in mencapai 2,7 menit per penumpang, melebihi standar 2,5 menit sesuai Permenhub No. 30 Tahun 2021, serta terdapat kekurangan 4 check-in counter pada jam sibuk tahun 2025. Sebanyak 91,3% responden merasakan penumpukan antrean dan 65% menyatakan kurang puas terhadap pelayanan check-in . Rancangan konsep SBD menggunakan sistem 2-step hybrid berbasis common use self-service (CUSS) yang terintegrasi dengan baggage handling system (BHS). Dibutuhkan 4 unit SBD untuk memenuhi kebutuhan saat ini, atau konfigurasi 3 unit SBD dan 5 check-in counter pada rencana pengembangan terminal. Penelitian menyimpulkan bahwa permasalahan utama terletak pada efisiensi proses pelayanan dan pengaturan passenger flow, sehingga implementasi SBD menjadi solusi jangka menengah (tahun 2030) untuk mengurangi antrean, meningkatkan efisiensi operasional, dan mempertahankan kualitas pelayanan. // As air transportation demand increased during the 2022–2025 period, the workload of check-in services at Sultan Syarif Kasim II International Airport also grew significantly. The existing check-in process remains predominantly conventional, requiring passengers with checked baggage to rely on manual check-in counters. This condition leads to passenger congestion during peak hours and disrupts passenger flow. This study aims to identify the operational factors contributing to congestion in the departure check-in area and to analyze the need for service optimization through the proposed implementation of a Self baggage drop (SBD) system. The research employed the Research and Development (R&D) Level 1 method, utilizing observation, questionnaires, interviews, and document analysis for data collection. The results indicate that the average manual check-in processing time is 2.7 minutes per passenger, exceeding the 2.5-minute service standard stipulated in the Indonesian Minister of Transportation Regulation No. PM 30 of 2021. In addition, four additional check-in counters are required to accommodate peak-hour demand in 2025. Survey findings reveal that 91.3% of respondents experienced queue congestion, while 65% expressed dissatisfaction with the existing check-in service. The proposed SBD concept adopts a 2-Step Hybrid system based on the Common Use Self-Service (CUSS) platform integrated with the Baggage Handling System (BHS). The study concludes that the primary issue lies in service efficiency and passenger flow management rather than terminal capacity. Therefore, implementing SBD is considered an effective medium-term solution to reduce congestion, improve operational efficiency, and maintain the airport's Level of Service (LoS).