EVALUASI STRATEGI PENANGANAN IRREGULAR OPERATIONS OLEH INTEGRATED OPERATION CONTROL CENTER (IOCC) DALAM MEMINIMALKAN KETERLAMBATAN PENERBANGAN LION AIR GROUP // EVALUATION OF THE INTEGRATED OPERATION CONTROL CENTER (IOCC) IRREGULAR OPERATION HANDLING STRATEGY IN MINIMIZING FLIGHT DELAYS AT LION AIR

Keterlambatan penerbangan akibat irregular operation (IROPS) merupakan salah satu tantangan utama dalam operasional maskapai, termasuk Lion Air Group yang mencatat On-Time Performance (OTP) sebesar 68,71% pada tahun 2024, masih berada di bawah rata-rata nasional sebesar 73,78%. Penelitian ini bertujuan untuk mengidentifikasi bentuk IROPS yang ditangani oleh Integrated Operation Control Center (IOCC), menganalisis strategi penanganan yang diterapkan, serta mengevaluasi efektivitas strategi tersebut dalam meminimalkan keterlambatan penerbangan. Penelitian ini menggunakan pendekatan kualitatif dengan desain deskriptif evaluatif dan strategi studi kasus tunggal. Data diperoleh melalui wawancara mendalam dengan empat informan, observasi di ruang IOCC, serta telaah dokumen Standard Operating Procedure (SOP) yang dianalisis menggunakan teknik triangulasi sumber.

Hasil penelitian menunjukkan bahwa IROPS di Lion Air Group dipengaruhi oleh faktor internal, seperti late incoming aircraft, gangguan teknis, minus aircraft, dan ketidaksiapan kru, serta faktor eksternal berupa cuaca buruk, pembatasan Air Traffic Flow Management (ATFM), unexpected NOTAM, dan force majeure. Dalam penanganannya, IOCC menerapkan koordinasi lintas unit, prosedur pemulihan operasional, Emergency Response Plan (ERP), dan Minus Aircraft Procedure untuk mengurangi dampak keterlambatan. Strategi tersebut dinilai mampu mendukung pengendalian keterlambatan penerbangan, namun masih diperlukan peningkatan pada integrasi sistem operasional, kecepatan pelaporan, serta kemampuan prediktif guna mencegah terjadinya delay propagation secara lebih optimal.

Flight delays caused by irregular operation (IROPS) remain one of the major operational challenges faced by airlines, including Lion Air Group , which recorded an On-Time Performance (OTP) of 68.71% in 2024, below the national average of 73.78%. This study aims to identify the types of IROPS handled by the Integrated Operation Control Center (IOCC), analyze the handling strategies implemented, and evaluate their effectiveness in minimizing flight delays. The study employed a qualitative approach using an evaluative descriptive design with a single case study strategy. Data were collected through in-depth interviews with four informants, field observations in the IOCC operation room, and a review of the company's Standard Operating Procedure (SOP), which were analyzed using source triangulation.

The findings indicate that IROPS are caused by both internal factors, including late incoming aircraft, technical failures, minus aircraft, and crew unavailability, as well as external factors such as adverse weather, Air Traffic Flow Management (ATFM) restrictions, unexpected NOTAM, and force majeure. To minimize the impact of these disruptions, the IOCC implements cross-functional coordination, operational recovery procedures, the Emergency Response Plan (ERP), and the Minus Aircraft Procedure. Although these strategies have contributed to reducing flight delays, improvements are still required in operational system integration, reporting speed, and predictive capabilities to better prevent delay propagation and enhance operational performance.